CAREERS AT SEGWAY INC.

Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between quality of life, because they believe that a sense of balance inspires creativity. It’s a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it’s a place for people with commitment to problem-solving in a team working environment.

Do you look at so-called insurmountable problems as opportunities? Do you like working in an environment that values great ideas not just theoretical concepts but as potential real-life applications? Segway may be the place for you to expand your horizons.

Explore our open job opportunities now and see if there’s a place for you at Segway.

Director Customer Care

Job Title: Director Customer Care

ABOUT THE ROLE
The Director of Customer Care will lead the Customer Care organization, a team composed of several organizations: Call Center Support, Product Review Response and Resolution, Parts Management, Technical Service Resolution, Service Dealer Network, and Refurbished Management. They will be accountable for customer support, issue resolution and the service experience. They will create the strategy and build the infrastructure to ensure Segway is an industry leader with exceptional customer experience.

WHAT YOU’LL BE DOING

  • Set strategy and vision for the Customer Care organization and deliver excellent customer experiences through technology, process, and great people etc.
  • Establish KPI targets, measure department success and deliver a consistently high level of customer satisfaction and experience
  • Implement and continually improve tools and processes to increase customer satisfaction and reduce costs
  • Create and maintain a unified platform to understand customer issues and take action to address root cause cross functionally
  • Provide the voice of the customer so that Segway continues to deliver a Tier 1 experience: product, policy, and servicing in all its forms.
  • Manage all incoming issues and maintain ownership of action plans and updates
  • Collaborate with other business leaders to ensure alignment on priorities, and continually review policies and procedures that impact customers and employees to ensure alignment
  • Develop the Customer Care team and leaders to positively impact long-term success of department and career growth/aspirations
  • Oversee P&L / budget for team including technology, people, vendors, administrative costs, etc.

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

  • 12+ years’ experience in Customer Care / Customer Service / Reverse Logistics
  • 6+ years managing teams in a leadership role
  • Obsessed with improving customer experience with clear example of this obsession
  • Clear success in NPS scores and/or similar customer metrics
  • Understanding of 3PL logistics for return, repair, and resell
  • Proven ability to think strategically and set goals and direction
  • Strong analytical skills and ability to make data driven decisions
  • Excellent communication and interpersonal skills
  • Proven ability to form great cross-functional partnerships in pursuit of goals and priority alignment, etc.
  • Proven leader and manager with history of successfully developing people

To apply, please send your resume to hiring@segway.com.

Product Marketing Manager

Job Title: Product Marketing Manager

The Product Marketing Manager is responsible for marketing assets development and events. This position will report to Marketing Director to assist in creating and developing effective marketing plan that reaches the right target audience for each product. This position will also be working closely with the channel sales team to support on the retail marketing needs.

Job Type: Full-time

Pay Rate: $70,000 – $80,000

Location: Alhambra, CA

Office Hours: 40 HR/Week

Education:

  • Bachelor’s degree or above, major in Marketing, Communication, or a related field. MBA is preferred.

Experience Requirement:

  • At least 5 years of relevant work experience in marketing is required, preferably in the field of intelligent hardware, technology.

Responsibilities:

  • Oversee the retail marketing efforts and creation of marketing assets and collaterals for retail displays, and make sure the channel sales team have the materials they need for their meetings with buyers.
  • Develop product positioning and lead the coordination for new product launch activations.
  • Lead the content creation with designers, including EDMs, social media, poster, videos and other marketing communication execution to serve the campaign goals and engage users in online communities.
  • Work with vendors and lead the team for event marketing efforts, such as trade shows, local events, summits, etc.
  • Explore and develop additional marketing opportunities to generate leads, increase sales both online and offline.
  • Work with the GTM team to ensure the smooth execution of marketing activities for projects like crowdfunding and product launch events.
  • Conduct market research when needed and make strategic recommendations on optimal GTM strategy in the U.S. for the higher management team.

Qualifications:

  • Previous work experience in Ad agency with a managerial role is a plus.
  • Exceptional written, verbal and listening communication skills.
  • Event marketing experience in major trade shows is preferred.
  • Creative, detail-oriented person who can juggle multiple tasks.
  • Knowledge of digital marketing, social media, programmatic biding, email, mobile marketing programs.
  • Self-motivated, team player with a can-do attitude and thrives in fast-paced environment.
  • Must be detail-oriented with a high standard for quality.
  • Computer savvy with knowledge of MS Word, PowerPoint, Photoshop, Google AdWords, Analytics, etc.
  • Bilingual in English and Mandarin Chinese preferred but not required.

To apply, please send your resume to hiring@segway.com.

Social Media Coordinator

Job Title: Social Media Coordinator

Job Type: Full-time

Salary: $48,000-50,000 (USD)

Location: Alhambra, CA

Job Brief:

We are looking for a talented Social media coordinator to create and maintain a strong online presence for our company. Your role is to implement online marketing strategies through social media accounts.
If you are a tech-savvy professional with an interest in communicating with clients through online channels, we would like to meet you!!

Summary:

As a Social media coordinator, you will develop original content and suggest creative ways to attract more customers and promote our brand. Ultimately, you should be able to increase web traffic and customer engagement metrics aligned with broader marketing strategies.

Responsibilities:

  • Research audience preferences and discover current trends
  • Create engaging text, image and video content
  • Design posts to sustain readers’ curiosity and create buzz around new products
  • Measure web traffic and monitor SEO
  • Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
  • Train co-workers to use social media in a cohesive and beneficial way
  • Facilitate online conversations with customers and respond to queries
  • Report on online reviews and feedback from customers and fans
  • Develop an optimal posting schedule, considering web traffic and customer engagement metrics
  • Oversee social media accounts’ layout
  • Suggest new ways to attract prospective customers, like promotions and competitions

Requirement:

  • Proven work experience as a Social media coordinator
  • Expertise in multiple social media platforms
  • In-depth knowledge of SEO, keyword research and Google Analytics
  • Ability to deliver creative content (text, image and video)
  • Familiarity with online marketing strategies and marketing channels
  • Ability to gasp future trends in digital technologies and act proactively
  • Excellent communication skills
  • Multitasking and analytical skills
  • BS degree in Marketing, New media, or relevant field

To apply, please send your resume to hiring@segway.com.

Law Clerk

Job Title: Entry-Level Law Clerk. (This Law Clerk role will start in early August, 2021.)

Job Type: Full-time

Salary Range: $47 – 52 k. (This is a non-exempt position.)

Location: Los Angeles, California.

About the Role:
We are currently seeking an entry level law clerk for our legal department. This position is for recent law school graduates. Your primary role will be to assist senior in-house and outside counsels in a broad range of legal matters such as contract, transactional and corporate matters, privacy, commercial litigation, product liability litigation, internal and/or government investigation, and various compliance matters. You shall endeavor to ensure that the company’s operation and business decisions comply with law and regulations. You would have opportunities to directly work with different business departments on various business projects and apply your legal knowledge in real life business decision making process. The successful candidate should have solid legal knowledge in contract and business law, great legal research and writing skills and be a quick learner for new things and excellent team player.

Essential Responsibilities:

  • Conduct legal research and draft legal memos related to the company’s operation and business plan.
  • Draft, prepare, review and assist in negotiations on legal documents including but not limited to, commercial contracts, master service agreements, marketing and PR related agreements, employment agreements, vendor/service agreements, waivers, consents, and legal correspondence.
  • Work closely with individual departments (such as sales, marketing, operation, HR, and compliance) to anticipate, identify and manage liability areas, legal exposure and risk management.
  • Develop and maintain required legal resources, including contract forms, terms of service, privacy policies, FAQs, and other consumer facing policies.
  • Work with outside counsel on legal matters.
  • Participate in special projects as requested.

Qualifications:

  • LL.M or J.D. Degree from an ABA accredited law school, and good GPA.
  • One-year accumulative legal experience at law firm(s) (including internship) preferred.
  • Concrete understanding of contract, business and corporate law. Knowledge of trademark, copyright, and commercial litigation is plus.
  • Must be fluent in English. Excellent legal writing and communication skills are plus; Bilingual Mandarin Chinese preferred.
  • Strong interpersonal skills.
  • The ability to work efficiently and meet deadlines, including the ability to effectively prioritize among multiple projects.

Working Authorization and/or Visa:
Must have proper working authorization, OPT is accepted. We would sponsor H1B visa for right candidate.

*This position comes with three-month probation period before receiving company benefits.

To apply to send the following documents to hiring@segway.com, title: Law Clerk.

  • Resume;
  • Unofficial U.S. law school(s) transcript;
  • If English is not your first language, English language proficiency test result (TOEFL, IELTS);
  • Cover letter (optional);
  • Writing sample (no more than 10 pages) (optional);

CONTACT US

To reach customer service, please email us at technicalsupport@segway.com