Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between quality of life, because they believe that a sense of balance inspires creativity. It’s a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it’s a place for people with commitment to problem-solving in a team working environment.
Do you look at so-called insurmountable problems as opportunities? Do you like working in an environment that values great ideas not just theoretical concepts but as potential real-life applications? Segway may be the place for you to expand your horizons.
Explore our open job opportunities now and see if there’s a place for you at Segway.
Key Account Customer Support Engineer
This position will be located in our Redmond, WA office.
Position Purpose: Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Customer Support Engineer in support of Segway’s Consumer products sold in the Americas. The Customer Support Engineer will be the in-market technical expert and support the many stakeholders of these products. This position will report to the Senior Director of Product Management.
Responsibilities/Duties/Functions/Tasks:
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- Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American marketplace.
- Responsible for technical content used in the “knowledge database” resource for product use, troubleshooting, maintenance, and repair.
- Coordinate technical responses for new product questions or product issues.
- Provide Customer On-Site Investigation.
- Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.
Provide Technical Product Training and Support
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- Support the development of training materials and presentations for external and internal users.
- Provide on-site training for Company Strategic Key Accounts and others (3rd party repair providers, etc.) for existing and new product introductions as required.
Key member of Product Improvement and Quality Teams
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- Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
- Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
- Assist in product investigations and assessments as required.
Requirements
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- BS in Electrical Engineering or similar discipline
- Ability to travel domestically and internationally
- Excellent interpersonal, verbal, and written communication skills
- Ability to work independently
- 2+ years’ experience in Key Account Technical Support role
- Knowledge of Mandarin
Job Type: Full-time
Preferences:
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- Enthusiastic user of personal transportation products
- Six Sigma experience
Apply on Indeed – https://www.indeedjobs.com/segway-inc/jobs/36ab2f048cd5af1fa8b0
Sales Administrator
This position will be located in our Redmond, WA office.
Segway Inc. is one of the world’s leading personal mobility and robotics companies. An innovation leader for the last 20 years, Segway Inc. is making large leaps and bounds into every day transportation with our electric kick-scooters, self-balancing vehicles and personal robots. Our customer reach is increasing and we need help with growing to the next level.
Responsibilities:
Working for the Director of Business Growth, you will be responsible for:
- Operational assistance in the core mission of business growth and customer satisfaction
- Rhythm of business reporting and meeting supervision
- Sales event planning
- Liaising with C-level executives with follow up items
- Liaising with our China colleagues on a daily basis
Qualifications:
- Excellent English reading and speaking
- Excellent interpersonal, verbal, and written communication skills
- Ability to work independently
- Degree in associated area (communications or marketing) or equivalent work experience
- Ability to travel domestically and internationally
- Nice to have:Proficiency in other languages especially Mandarin and Spanish
- Segway product knowledge
- Enthusiastic user of personal transportation products
Job Type: Full-time
Experience: Relevant: 1 year (Preferred)
Education: Bachelor’s (Preferred)
Work authorization: United States (Required)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Apply on Indeed – https://www.indeed.com/job/sales-administrator-a917a1a55ffdc875
Warehousing and Logistics Manager
This position is located in our Los Angeles, CA office.
Company Conformance Statement:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Responsibilities/Duties/Functions/Tasks:
- Performs semi-routine clerical tasks in handling customer service inquiries and problems.
- Fully responsible for the management of the warehousing and logistics department, coordinating the relationship between the warehousing and logistics department and internal and external interfaces
- Formulate and implement warehousing and logistics work plan, improve the operation specifications and processes of warehouse, logistics management and external warehouse management, improve internal operation efficiency, and effectively reduce the total cost of warehousing and logistics
- Responsible for the corresponding planning, establishment and improvement of the company’s warehouse management system and logistics management system according to the actual operation, to optimize the company’s inventory management, internal logistics and external logistics systems
- Responsible for scientific planning and adjustment of inventory and location of warehousing, propose improvement plans, rationally utilize warehouse space, and ensure maximum use of warehouses
- Provide staged warehouse management and logistics cost operation reports to ensure accurate data
Requirements:
- Education background: Bachelor degree or above in management or major in Logistics.
- Training experience: Trained in project management and production operation management.
- Experience: Experience in warehousing and logistics management, with experience in foreign-invested companies, is preferred.
- Skills: Familiar with logistics management business process, rich process management skills; proficient in computer and office software; good speak in Chinese.
- Attitude: Good communication skills; have certain planning, organization, coordination and teamwork spirit; positive work attitude, willing to work in the fast-growing industry, willing to withstand high-intensity pressure.
Job Type: Full-time
Experience:
- Relevant: 2 years (Required)
- Logistics: 1 year (Preferred)
- Project Management: 1 year (Preferred)
- Production Management: 1 year (Preferred)
Education:
- Bachelor’s (Required)
Work Authorization:
- United States
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Vision insurance
- Paid time off
Apply on Indeed – https://www.indeed.com/job/warehousing-logistics-manager-9b521fcd2c7904cf