Careers at Segway

This position will be located in our Redmond, WA office.

Position Purpose: Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Customer Support Engineer in support of Segway’s Consumer products sold in the Americas. The Customer Support Engineer will be the in-market technical expert and support the many stakeholders of these products. This position will report to the Senior Director of Product Management.

Responsibilities/Duties/Functions/Tasks:

• Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American market place.
• Responsible for technical content used in the “knowledge database” resource for product use, troubleshooting, maintenance, and repair.
• Coordinate technical responses for new product questions or product issues.
• Provide Customer On-Site Investigation.
• Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.

Provide Technical Product Training and Support

• Support the development of training materials and presentations for external and internal users.
• Provide on-site training for Company Strategic Key Accounts and others(3rd party repair providers etc,) for existing and new product introductions as required.

Key member of Product Improvement and Quality Teams

• Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
• Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
• Assist in product investigations and assessments as required.

Requirements

• BS in Electrical Engineering or similar discipline • Ability to travel domestically and internationally
• Excellent interpersonal, verbal, and written communication skills
• Ability to work independently
• 2+ years’ experience in Key Account Technical Support role • Knowledge of Mandarin

Job Type: Full-time

Preferences:

• An enthusiastic user of personal transportation products
• Six Sigma experience

This position will be located in our Bedford, NH office.

Will report to the directly to the Marketing Director and will function as a valuable member of the marketing team as a resource to focus on key market segments and work to develop these segments performing trade-show, event coordination, and channel support general marketing activities.

Responsibilities:

• Responsible for the company's commercial products activities
• Trade-show & Event Coordination: Research trade-shows and events (domestically and internationally) that are aligned with segment focus and propose participation to sales/marketing teams. Manage trade-show and event budget ensuring that all necessary stakeholders agree with the strategy
• Communicate event strategy and calendar internally and externally to ensure understanding, support, exposure, participation, and media coverage. Attend/supervise high-profile trade-shows when necessary
• Build and strengthen relations with business partners, dealers, and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers
• Plan, organize and manage a variety of administrative, staff support and planning activities for meetings, conferences, trade shows and/or seminars, with respect to budgets, speakers, facilities, technology, equipment, logistical requirements, and other event-related issues
• Maintain and update company website
• Work with marketing/sales teams to review/update booth design and layout. Serve as the primary contact between vendors and organization
• Interface with third-party vendors and ad platform account management teams to promptly resolve technical and operational issues for clients
• Coordination and collaboration oversea & west coast Marketing department
• Stay on top of recent developments for major digital advertising channels
• Evaluate budgets and contractual provisions to determine requirements for space, location, technology, equipment, accommodations, catering, and on-site management
• Negotiate and review vendor contracts, prepare materials for events, schedule booth movement and set up, arrange for trade show contracted services and interface with marketing/sales personnel assigned to booth coverage
• Manage corporate events such as channel meetings, customer conferences, etc. as necessary
• Build and strengthen relations with business partners, dealers, and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers

Requirements

• Bachelor’s degree in marketing or business-related fields
• Understands and knows how to initialize social media for product promotion and customer feedback
• Self-motivated individual with good judgment and communication skills

Job Type: Full-time

Experience: Relevant: 5 years (Required)

Education: Bachelor's (Required)

Work Authorization: United States (Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement Plan
• Paid time off

This position will be located in our Bedford, NH office.

Responsibilities/Duties/Functions/Tasks:

• Responsible for the company's commercial products activities
• Trade-show & Event Coordination: Research trade-shows and events (domestically and internationally) that are aligned with segment focus and propose participation to sales/marketing teams. Manage trade-show and event budget ensuring that all necessary stakeholders agree with the strategy
• Communicate event strategy and calendar internally and externally to ensure understanding, support, exposure, participation, and media coverage
• Attend/supervise high-profile trade-shows when necessary
• Build and strengthen relations with business partners, dealers, and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers
• Plan, organize and manage a variety of administrative, staff support and planning activities for meetings, conferences, trade shows and/or seminars, with respect to budgets, speakers, facilities, technology, equipment, logistical requirements, and other event-related issues
• Maintain and update company website
• Work with marketing/sales teams to review/update booth design and layout. Serve as the primary contact between vendors and the organization
• Interface with third-party vendors and ad platform account management teams to promptly resolve technical and operational issues for clients
• Coordination and collaboration oversea & west coast Marketing department
• Stay on top of recent developments for major digital advertising channels
• Evaluate budgets and contractual provisions to determine requirements for space, location, technology, equipment, accommodations, catering, and on-site management
• Negotiate and review vendor contracts, prepare materials for events, schedule booth movement and set up, arrange for trade show contracted services and interface with marketing/sales personnel assigned to booth coverage
• Manage corporate events such as channel meetings, customer conferences, etc. as necessary
• Build and strengthen relations with business partners, dealers, and distributors, as well as prospective clients; increase the Company’s market share by expanding its business network; develop relationships with key partners to help drive affinity with the B2B customers

Requirements:

• Strong preference for those with experience in or relationships to Law Enforcement Community.
• Bachelor’s degree in marketing or business-related fields.
• Understands and knows how to initialize social media for product promotion and customer feedback.
• Self-motivated individual and good judgment and communication skills.

Job Type: Full-time

Experience: Relevant: 3 years (Required)

Education: Bachelor's (Required)

Work Authorization: United States (Required)

Required Travel: 50% (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Schedule: Monday to Friday

This position will be located in our Redmond, WA office.

Segway Inc. is one of the world’s leading personal mobility and robotics companies. An innovation leader for the last 20 years, Segway Inc. is making large leaps and bounds into every day transportation with our electric kick-scooters, self-balancing vehicles and personal robots. Our customer reach is increasing and we need help with growing to the next level.

Responsibilities:
Working for the Director of Business Growth, you will be responsible for:

• Operational assistance in the core mission of business growth and customer satisfaction
• Rhythm of business reporting and meeting supervision
• Sales event planning
• Liaising with C-level executives with follow up items
• Liaising with our China colleagues on a daily basis

Qualifications:

• Excellent English reading and speaking
• Excellent interpersonal, verbal, and written communication skills
• Ability to work independently
• Degree in associated area (communications or marketing) or equivalent work experience
• Ability to travel domestically and internationally
• Nice to have:
• Proficiency in other languages especially Mandarin and Spanish
• Segway product knowledge
• Enthusiastic user of personal transportation products

Job Type: Full-time

Experience: Relevant: 1 year (Preferred)

Education: Bachelor's (Preferred)

Work authorization: United States (Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This position will be located in our Bedford, NH office.

Responsibilities/Principal Duties:

• Manage and lead customer service team
• Develop methods and measures to gauge group effectiveness and productivity
• Participate in the development of appropriate plans and goals for the various measures. Manage and establish priorities for the team
• Develop parts pricing strategy to drive revenue and profit growth
• Drive process improvements that improve customer experience and efficiency through leadership and coordination with other departments
• Contribute to the development of corporate level strategies, plans and policies
• Work with 3rd party service companies to ensure domestic and international services to local operators.

Qualifications:

• Bachelor’s degree required
• 5+ years previous experience of successfully managing/developing staff and leading a client facing service organization
• Track record of success supporting B2B, particularly small to medium enterprises
• Proven ability to develop strong working relationships with internal and external groups
• Strong oral and written communications, and comfort with technology
• Ability to help people define and analyze problems, collect data, draw conclusions and interpret/simplify large amounts of technical information
• Adaptability, flexibility, even-temperament, and ability to work in fast paced, demanding and ever-changing environment; ability to constantly assimilate new information
• Experience in similar Consumer Electronics, Mobility services environment helpful but not required
• Experience using CRM and RMA software helpful but not required
• Track record of operational and process driven improvements
• Ability to travel 25% of time

Job Type: Full-time

Experience:

• Relevant: 5 years (Required)
• Customer Service: 5 years (Required)

Education: Bachelor's (Required)

Work authorization: United States (Required)

Required travel: 25%

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Job Description

We are currently seeking a Social Media Marketing Intern to join our team who are social media savvy. The successful candidate will develop and maintain but not limited to video feeds, trending social networking sites and resource centers. The candidate will be responsible for providing the marketing team with comprehensive analytics, data presentations, and resource management reports. Do you have aspirations to learn what it takes to be the industry leader in marketing, sales, and consumer electronics? If this speaks to you, please share a cover letter describing your interest, along with a copy of your résumé.

The ideal candidate will need to be a native speaker, social media savvy and a pop culture lover. This internship has the opportunity to lead towards a full-time position of social media coordinator/specialist. With that said, a candidate in their last semester/year before graduation is ideal.

Core Responsibilities

• Implement social media strategies for multiple products that build brand awareness, generate inbound traffic and product adoption.
• Creation of content for social media and e-newsletter, which meets Segway standards and attracts target audiences for different products.
• Develop and deliver social media optimization (SMO).
• Stay current with social media trends and best practices.
• Research opportunities for new social marketing platforms and select adapt the current process to fit Segway’s marketing needs.
• Review and approve the content on a daily basis.
• Support social media publicity for Segway during events.

Required Qualifications and Skills

• Strong project management or organizational skills.
• Previous experience with developing social media calendar or Facebook community engagement is a plus.
• In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, Youtube, etc.) and how they can be deployed.
• Ability to effectively communicate information and ideas in written and verbal format.
• Market research on industry on-line marketing landscape, competitor analysis, etc.
• Public relations, marketing, sales, community management experience

Education: Bachelor's Degree, preferably in Communications/English, Public Relations, Marketing, Journalism or Design, Political Science.

About Segway Inc.

Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between the quality of life because they believe that a sense of balance inspires creativity. It's a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it's a place for people with a commitment to problem-solving in a team working environment.

Job Type: Full-time

Experience:

• Public relations, marketing, sales, community management exp: 1 year (Required)
• Strong project management or organizational skills: 1 year (Required)
• In-depth knowledge and understanding of social media: 2 years (Required)

Education: Bachelor's (Preferred)

Work authorization: United States (Required)

Benefits: Paid time off

Schedule: Monday to Friday

This position is located in our Redmond, WA office.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Responsible for ensuring that customers and end users receive professional, courteous support with regard to the company’s consumer products and services. Through correspondence, telephone calls, online networks, and direct contact, the representative is responsible for administering customer inquiries, providing technical support, and resolving customer complaints. The representative is the point person managing requests for warranty or repair services and provides authorization and on-line coordination with our 3rd party service providers or Segway service center. This position also supports distributors and dealers as required.

Responsibilities/Duties/Functions/Tasks:
Works directly with end-users to address questions or problems for all Segway consumer products. Provides technical support as required or takes action to initiate repair, return, or field servicing.

• Performs semi-routine clerical tasks in handling customer service inquiries and problems
• Follows established company guidelines on servicing and repairs/returns
• Generally, acts as customer liaison
• Maintains customer logs, records, and files
• Provides authorization and coordinates warranty and repair services with 3rdParty Repair Centers
• Refers complex or difficult customer inquiries to senior level personnel
• Provides customer support to distributors and dealers as required

Special Position Requirements:

• Excellent organization skills
• Ability to work on multiple tasks with little or no direct supervision
• A positive and customer focused attitude
• Understand the difference between customer property and company property

Preferences:

• Mechanical aptitude and interest in alternative fuel transportation consumer products
• Ability to speak Mandarin and/or Spanish a plus but not required

Qualifications:

• High School, 2-4 years of related experience. AA or 4-year degree preferred
• Excellent communication skills, both verbal and written
• Must be able to use MS Windows, Outlooks, and print from MS Word/Excel (open a document/spreadsheet and print work-order/part lists). Some knowledge of the fundamental concepts of databases; tables, queries, and fields
• Experience using CRM tools like SalesForce

Job Type: Full-time

Experience:

• CRM tools: 2 years (Preferred)
• MS Windows, Outlook, fundamental concepts of databases: 2 years (Required)
• Related: 2 years (Preferred)

Education: Associate (Preferred)

This position is located in our Los Angeles, CA office.

Company Conformance Statement:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Responsibilities/Duties/Functions/Tasks:

• Performs semi-routine clerical tasks in handling customer service inquiries and problems
• Fully responsible for the management of the warehousing and logistics department, coordinating the relationship between the warehousing and logistics department and internal and external interfaces
• Formulate and implement warehousing and logistics work plan, improve the operation specifications and processes of warehouse, logistics management and external warehouse management, improve internal operation efficiency, and effectively reduce the total cost of warehousing and logistics
• Responsible for the corresponding planning, establishment and improvement of the company's warehouse management system and logistics management system according to the actual operation, to optimize the company's inventory management, internal logistics and external logistics systems
• Responsible for scientific planning and adjustment of inventory and location of warehousing, propose improvement plans, rationally utilize warehouse space, and ensure maximum use of warehouses
• Provide staged warehouse management and logistics cost operation reports to ensure accurate data

Requirements:

• Education background: Bachelor degree or above in management or major in Logistics
• Training experience: Trained in project management and production operation management
• Experience: Experience in warehousing and logistics management, with experience in foreign-invested companies, is preferred
• Skills: Familiar with logistics management business process, rich process management skills; proficient in computer and office software; good speak in Chinese
• Attitude: Good communication skills; have certain planning, organization, coordination and teamwork spirit; positive work attitude, willing to work in the fast-growing industry, willing to withstand high-intensity pressure

Job Type: Full-time

Experience:

• Relevant: 2 years (Required)
• Logistics: 1 year (Preferred)
• Project Management: 1 year (Preferred)
• Production Management: 1 year (Preferred)

Education:

Bachelor's (Required)

Work Authorization:

United States

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Vision insurance
• Paid time off