FREQUENTLY ASKED QUESTIONS

How does the PT move? How does it balance?

The PT senses the lean of the rider with the assistance of five micro-machined angular rate sensors and two accelerometers that sense the angle of the PT with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean.

The Segway PT’s LeanSteer technology encourages riders to lean and move from Point A to B. It does so by using the sideways lean measurements of the rider, along with the roll angle of the platform, to generate acceleration. Gently move the handlebar and LeanSteer frame in the direction you want to travel and feel the PT respond.

How much does a Segway PT cost?

Due to exchange rates, tariffs and other taxes, pricing may vary. It’s best to contact your local Authorized Segway Dealer/Distributor, using our locator, to discuss pricing.

Is it legal to use a Segway PT in my area?

For international regulatory inquiries, please contact your country’s distributor. In general, no U.S. state prohibits the use of Segway PTs, however local regulations may exist. We recommend that users check with their local government to identify and comply with regulations in their town or city.

Does the Segway PT have weight limits?

Yes. Segway sets weight limits for rider safety and to reduce the risk of damage to a Segway PT. A rider must not be less than 100 lbs. (45 kg). The PT’s maximum payload (which includes the rider and all cargo) is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).

How fast can the Segway PT travel?

Each Segway PT is equipped with two operational settings; ‘beginner’ or ‘turtle’ mode and ‘standard’ mode. The beginner setting is set to 6 mph/13 kph and the standard setting is set to travel up to 12.5 mph/20 kph. 12.5 mph is roughly equivalent to a 5-minute mile.

How far can a Segway PT go on a single charge?

On a single charge the i2 can support up to 24 miles/38 km of travel, while the x2 can support a trip of up to 12 miles/19 km. Keep in mind that travel distances are dependent on payload, riding style and terrain. In addition, batteries will recharge when traveling down hills. You’ll be amazed at just how far the PT can take you.

How do you charge a Segway PT?

Simply plug your Segway PT into a standard wall outlet to charge the batteries. To fully recharge the batteries from empty requires 8-10 hours. However, your PT may be plugged in to top off its charge at any time.

Can I use the Segway PT in the rain?

Yes. The PT is sealed to allow it to operate in wet weather. Just be careful as slippery surfaces can be hazardous. Keep in mind that the unit is not designed to withstand being submerged in water. Therefore, you should avoid exposing the PT to heavy downpours and extended periods of heavy rain.

What's the InfoKey™ controller?

The InfoKey controller is a key and dashboard for your unit. Each is uniquely programmed to start and lock a specific Segway PT. It also provides real-time information on battery life, speed and system performance. In addition, it features a security system to discourage anyone from tampering with the unit should you need to leave it parked. The security function is intended for use when you are in the general area and able to respond to an alarm.

Can the speed setting for a PT be locked?

Yes. Each InfoKey controller can be locked in the beginner setting by pressing a special sequence of buttons. You can also set the beginner setting speed, standard setting speed and ‘off’ time for standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer.

Do you still manufacture the first generation Segway Personal Transporters?

No. We only manufacture SE products. These include the Segway PT i2 SE and x2 SE.

Should I try to troubleshoot issues with my Segway PT before contacting my local dealer?

There are certain problems you can troubleshoot on your own before contacting your Authorized Dealer, Distributor or Segway Technical Support. Refer to your Manual for details.

How do I keep my Segway PT clean

You can keep your Segway PT looking clean with mild soap and water. Do not use a pressure washer or high-pressure hose and be sure to keep water away from the charging port. In addition, please note that we do not recommend products that protect and shine rubber, plastic or vinyl surfaces as these products may reduce tire traction and increase the risk of a fall.

Can I travel with my Segway PT? What about the lithium-ion batteries?

Several mass transportation providers have specific regulations regarding travel with Segway PTs. Some providers treat them as baggage or an assistive device, others do not. In general, the lithium-ion batteries on the Segway PT are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway PT anywhere by ground. Check with your local transit provider for more information.

Do I have to be hazardous material certified to ship my Segway PT?

Yes. Shipping PT batteries requires that you be ‘hazmat’ certified. All major shipping companies are qualified to ship hazmat material appropriately and safely. Contact your local dealer or distributor for assistance.

How should I dispose of my old Segway PT batteries?

Segway encourages you to help preserve our environment by returning your unwanted batteries to the nearest hazmat recycling collection point.

Where can I find my Segway PT's serial number?

Stand behind the PT and lift the back edge of the right floor mat to expose the barcode label. There will be a 12-digit number printed directly on the base of the unit. Be sure to write it down and store it in a safe place.

How do I register my warranty with Segway Inc. after purchasing my Segway PT at a dealership?

Your Segway Authorized Dealer or Distributor will register your machine(s) for you within 72 hours of purchase. If you have questions regarding your warranty, please contact your local dealer directly.

I purchased a used Segway PT from a private party. How do I transfer ownership to my name to take advantage of the remaining warranty?

To transfer ownership, you must provide a written request to Segway Customer Care. Please include a copy of the original invoice or bill of sale identifying the previous owner, the unit’s serial number and your contact information — including name, address, telephone and email address. Fax this information to Segway Customer Care at 1.603.222.6001 or email it and attach your proof of purchase. You can also reach us toll-free at 1-866-4SEGWAY to speak with one of our helpful customer care associates.

How do I become a Segway Authorized Dealer or Distributor?

Segway is always looking to work with enthusiastic, driven entrepreneurs to further expand our global network of dealers and distributors. Visit our ‘Become a Dealer’ page for more information and an application.

How do I become a Segway Authorized Tour?

Tours are only considered authorized when affiliated with Segway Inc. or an international Segway Authorized Distributor. Authorized tours are listed on Segway Inc.’s website and are required to follow strict training and safety guidelines. Visit our ‘Become a Tour Operator’ page where you’ll find an application to become a U.S. Segway Authorized Experience Center (SAEC). Please direct inquiries regarding international tours to that country’s distributor.

CONTACT US

To speak to customer service, call 1-866-473-4929 Monday through Friday 8 am to 8 pm (EST). You can also use our general contact form and we'll be in touch as soon as possible.