Segway Service

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Technical Support

Segway Technical Support is standing by to answer your product questions about your Segway PT. You may submit your customer support inquiries to Segway Technical Support via the form below. In order to best serve you, please provide as much information as possible.

You may also contact technical support toll free at 1-866-4SEGWAY.

Hours of Support Operation:

8:00 am - 5:00 pm ET 
Monday - Friday (except holidays) 
Fax: (603) 222-6001

Returns & Shipping

Returns Policy

Segway Inc. will only accept return of unused and undamaged products that are returned in the original packaging. Purchaser must follow this return procedure:

  • Within ten days after receipt of the Product, Purchaser must contact Segway Technical Support at 866-4SEGWAY and request a Return Material Authorization (RMA) number.
  • After Purchaser receives an RMA number from Segway Inc. Purchaser must return the Product to Segway Inc. in an unused, undamaged condition and in the original packaging. The Product must be received no later than ten days after the RMA was issued.
  • Purchaser, as a condition of returning the Product, must pay Segway Inc. a re-stocking fee equal to 10% of the purchase price for the returned Product. Payment of this fee is due at the time Purchaser obtains the RMA, subject to actual return of the Product in accordance with the terms of this Policy.
  • Upon receipt of the returned Product, Segway Inc. shall inspect the returned Product to confirm that it is unused and undamaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Segway Inc. shall credit Purchaser for the purchase price less the 10% restocking fee.
  • If Purchaser returns Product that is used, damaged, not in the original packaging, or otherwise not in accord with this policy, then Segway Inc. shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

Shipping policy & changing your order

Segway typically ships products via ground delivery through various carriers. Please call Segway Customer Care (866-4SEGWAY) for questions about your order and specific shipping and tracking information.

Warranty Information

Below you will find our most up-to-date warranties. You can also read the Limited Warranty for our previous models (i180, XT, GT, p 133) of Personal Transporters.

Segway Personal Transporter Limited Warranty (PDF) 
Segway SE-3 Patroller Limited Warranty (PDF)
Segway e-bike Warranty (PDF)
Segway RMP Limited Warranty (PDF)

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