FAQs

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Product Overview


What is a Segway Patroller?

The Patroller is a Segway Personal Transporter (PT) that was designed with the direct input of trusted law enforcement and security professionals. It has been proven to improve community policing programs by increasing an officer’s interaction, visibility and responsiveness. The Segway Patroller is most frequently used in downtown areas, airports, entertainment venues, hotels and convention centers as a patrolling tool.

Today, it is the world’s indisputable #1 personal transportation solution for the police and security markets.


How many police departments use the Segway Patroller?

The Segway Patroller has been deployed in more than 1,500 police departments and public safety organizations across the globe.


How does the Segway Patroller move?

The Segway Patroller senses the lean of the rider with the assistance of five micro- machined angular rate sensors and two accelerometers that sense the angle of the unit with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean. If you lean forward the Patroller applies motor torque to the wheel to push it forward, bring you upright and balance you. When you lean back, it applies reverse torque to slow you down and balance you accordingly.

The Segway Patroller’s LeanSteer™ technology encourages riders to lean and move from Point A to B. It does so by using the sideways lean measurements of the rider, along with the roll angle of the platform, to generate acceleration. Gently move the handlebar and LeanSteer frame in the direction you want to travel and feel the Patroller respond.


Is the Segway Patroller more efficient than a car?

Yes. The Segway Patroller is 11 times more efficient than the average American car1 and over 3 times more efficient than even the highest-mileage scooters. As a zero- emissions vehicle, the Segway Patroller can also go indoors. It does draw electric power during recharge, but that electricity causes 14 times less greenhouse gas emissions2 than a car. Click here to review our whitepaper, The Role of the Segway PT in Emissions Reduction and Energy Efficiency.

1 www.fueleconomy.com
2US Environmental Protection Agency


How fast can the Segway Patroller travel?

Each Segway Patroller is equipped with two operational settings, ‘beginner’ or ‘turtle’

mode and ‘standard’ mode. The beginner setting is set to 6 mph/13 kph and the
standard setting is set to travel up to 12.5 mph/20 kph. 12.5 mph is roughly equivalent to a 5-minute mile.


How far can a Segway Patroller go on a single charge?

On a single charge the Patroller i2 SE can support up to 24 miles/38 km of travel, while the Patroller x2 SE can support a trip of up to 12 miles/19 km. Keep in mind that travel distances are dependent on payload, riding style and terrain. In addition, batteries will recharge when traveling down hills.


How do you charge a Segway Patroller?

A standard wall outlet charges a Segway Patroller’s batteries. To fully recharge the batteries from empty requires 8-10 hours. However, your unit may be plugged in at any time to top off its charge.


Does the Segway Patroller have weight limits?

Yes. Segway sets weight limits for rider safety and to reduce the risk of damage to a Segway Patroller. A rider must not be less than 100 lbs. (45 kg). The Patroller’s maximum payload (which includes the rider and all cargo) is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).


Will the Segway Patroller fit in the trunk of a patrol car?

Yes. A single unit will fit into most car trunks and multiple units will easily fit in a van or truck bed. The Patroller’s LeanSteer frame detaches from the powerbase to give you more flexibility when transporting it. The height of a LeanSteer frame may be adjusted to ensure a rider’s comfort. This also allows the unit to be stored more easily. Keep in mind that the Tool-less Release Accessory, which is available for purchase, can be used to easily detach the LeanSteer frame from the base.

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Regulatory


Is it legal to use a Segway Patroller in all U.S. states?

In general, no U.S. state prohibits the use of Segway Patrollers, however local regulations may exist. Click here to review a list of domestic regulations by state. We also strongly recommend that riders contact their local legislature for the most current information regarding the use of Patrollers in public areas.


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Training and User Materials


Do you offer Segway Patroller training programs?

Absolutely. Training is very important to the successful implementation of a Segway Patroller fleet. Our program includes a product orientation as well as a thorough review of operating procedures, riding techniques, safety information and more. We even offer a ‘Train the Trainer’ program to ensure that police and public safety customers are empowered to be self sufficient and can conveniently train new riders.


Where can I find Segway Patroller user materials and training documentation?

Click here for user materials. A training and implementation overview is part of the thorough training you will receive once units have been purchased.

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Contact Us


How can I set up a Segway Patroller Evaluation at my department?

It’s easy. Click here to submit a Segway Patroller Evaluation request.


Can I provide feedback about my experience with the Segway Patroller?

Yes. Click here to tell us what you think.


Does Segway support discontinued models?

Yes. Call us at 1.866.556.6884.


How do I order Segway Patroller replacement parts?

Call us at 1.866.556.6884 or click here to e-mail us.


How can I stay connected with Segway Inc. and informed about the Segway Patroller?

Get in touch and follow us:

Blog: http://blog.segway.com/
Facebook: https://www.facebook.com/SegwayPatroller
Twitter: http://twitter.com/SegwayPatroller
Subscribe to E-News: Click here to receive product, police, law enforcement and security e-news updates.