Careers at Segway

Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between quality of life, because they believe that a sense of balance inspires creativity. It's a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it's a place for people with commitment to problem-solving in a team working environment.

Do you look at so-called insurmountable problems as opportunities? Do you like working in an environment that values great ideas not just theoretical concepts but as potential real-life applications? Segway may be the place for you to expand your horizons.

Explore our open job opportunities now and see if there's a place for you at Segway.

This position will be located in our Redmond, WA office.

Position Purpose: Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Customer Support Engineer in support of Segway’s Consumer products sold in the Americas. The Customer Support Engineer will be the in-market technical expert and support the many stakeholders of these products. This position will report to the Senior Director of Product Management.

Responsibilities/Duties/Functions/Tasks:

  • Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American market place.
  • Responsible for technical content used in the “knowledge database” resource for product use, troubleshooting, maintenance, and repair.
  • Coordinate technical responses for new product questions or product issues.
  • Provide Customer On-Site Investigation.
  • Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.

Provide Technical Product Training and Support

  • Support the development of training materials and presentations for external and internal users.
  • Provide on-site training for Company Strategic Key Accounts and others(3rd party repair providers etc,) for existing and new product introductions as required.

Key member of Product Improvement and Quality Teams

  • Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
  • Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
  • Assist in product investigations and assessments as required.

Requirements:

  • BS in Electrical Engineering or similar discipline.
  • Ability to travel domestically and internationally
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to work independently.
  • 2+ years’ experience in Key Account Technical Support r
  • Knowledge of Mandarin.

Job Type: Full-time

Preferences:

  • Enthusiastic user of personal transportation products
  • Six Sigma experience

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This position will be located in our Bedford, NH office.

Position Purpose: The Service Technician reports to the Service Manager within the Service Repair Center and is part of the Segway Service Team. The successful candidate will be responsible for troubleshooting and repairing the Segway PT at our manufacturing facility in Bedford, New Hampshire.

Responsibilities/Duties/Functions/Tasks:

Will be responsible for troubleshooting and repairing Segway products.

Qualifications

 

  • The candidate must have an Associate's Degree in electro-mechanical or electronic technology and 2+ years of work experience servicing, assembling and/or testing electro-mechanical equipment.
  • Some knowledge of the fundamental concepts of databases; tables, queries, and fields.
  • Some mechanical and electrical knowledge is essential.
  • Strong communication and facilitation skills.
  • Must be able to use MS Windows, Outlook, and print from MS Word/Excel (open a document/spreadsheet and print work-order/parts lists).
  • Must be able to demonstrate good problem-solving skills.
  • Must have a rudimentary understanding of inventory management.
  • Must understand the difference between customer property and company property.
  • Proficient with hand tools and an understanding of various fastener types.
  • Knowledge of how to use a torque wrench.
  • An understanding of wiring, soldering, and connectors.
  • Possesses the know how to use a variety of electronics troubleshooting and testing equipment, or a demonstrated ability to learn how and why they are used.
  • Excellent organization skills.
  • Ability to work on multiple, complex tasks with little or no direct supervision.
  • A positive and customer focused attitude.

Preferences:

 

  • Previous history in a service position is preferred.
  • Experience with standard electronic test equipment would be helpful.

Requirements:

  • Ability to lift 40 pounds without assistance and greater than 40 pounds with assistance or hoist.
  • Ability to distinguish different colors of wire.
  • Performs other duties of a similar nature and complexity as required.

Job Type: Full-time

Experience:

  • Mechanical and Electrical: 1 year (Preferred)
  • service technician: 1 year (Preferred)

Education:

  • Associate (Preferred)

Work authorization:

  • United States (Required)

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This position is located in our Redmond, WA office.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsible for ensuring that customers and end users receive professional, courteous support with regard to the company’s consumer products and services. Through correspondence, telephone calls, online networks, and direct contact, the representative is responsible for administering customer inquiries, providing technical support, and resolving customer complaints. The representative is the point person managing requests for warranty or repair services and provides authorization and on-line coordination with our 3rd party service providers or Segway service center. This position also supports distributors and dealers as required.

Responsibilities/Duties/Functions/Tasks:

Works directly with end-users to address questions or problems for all Segway consumer products. Provides technical support as required or takes action to initiate repair, return, or field servicing.

  • Performs semi-routine clerical tasks in handling customer service inquiries and problems.
  • Follows established company guidelines on servicing and repairs/returns.
  • Generally, acts as customer liaison.
  • Maintains customer logs, records, and files.
  • Provides authorization and coordinates warranty and repair services with 3rdParty Repair Centers.
  • Refers complex or difficult customer inquiries to senior level personnel.
  • Provides customer support to distributors and dealers as required.

Required Skills:

Special Position Requirements:

  • Excellent organization skills.
  • Ability to work on multiple tasks with little or no direct supervision.
  • A positive and customer focused attitude.
  • Understand the difference between customer property and company property.

Preferences:

  • Mechanical aptitude and interest in alternative fuel transportation consumer products.
  • Ability to speak Mandarin and/or Spanish a plus but not required

Qualifications:

  • High School, 2-4 years of related experience. AA or 4-year degree preferred.
  • Excellent communication skills, both verbal and written
  • Must be able to use MS Windows, Outlooks, and print from MS Word/Excel (open a document/spreadsheet and print work-order/part lists). Some knowledge of the fundamental concepts of databases; tables, queries, and fields.
  • Experience using CRM tools like SalesForce.

Job Type: Full-time

Experience:

  • CRM tools: 2 years (Preferred)
  • MS Windows, Outlook, fundamental concepts of databases: 2 years (Required)
  • related: 2 years (Preferred)

Education:

  • Associate (Preferred)

Apply on Indeed