Careers at Segway

Segway Inc. is a place for people with a passion for solving problems. It is a place for those who are willing to experiment, and for those who understand the differences and similarities between quality of life, because they believe that a sense of balance inspires creativity. It's a place for those who have confidence in their convictions, yet are humble enough to recognize a better solution. Above all, it's a place for people with commitment to problem-solving in a team working environment.

Do you look at so-called insurmountable problems as opportunities? Do you like working in an environment that values great ideas not just theoretical concepts but as potential real-life applications? Segway may be the place for you to expand your horizons.

Explore our open job opportunities now and see if there's a place for you at Segway.

Key aspects of this role will involve promoting and selling company products and business development to drive commercial sales from our Bedford Office.

Responsibilities/Duties/Functions/Tasks:

  • Generating leads.
  • Contacting leads.
  • Understanding and promoting our products.
  • Visiting potential customers to promote our products.
  • Marking cold calls to businesses.
  • Provide training to new customers.
  • Meet revenue goals and objectives.

Qualifications:

  • 2-4 years experience MS Office (Word, Excel, Powerpoint) experience and CRM experience is necessary to be immediately effective.
  • Attention to detail.
  • Strong organizational, written and analytical skills.
  • Solid communication skills with co-workers and customers.
  • Self-Motivated with a demonstrated ability to work independently and as a team player.
  • Strong work ethic.

Special Position Requirements:

  • The ability to evaluate, troubleshoot and resolve customer requests and issues.
  • Must weigh between 100 and 260 pounds and physically able to ride a Segway Personal Transporter without assistance.
  • Some travel will be required.

Job Type: Full-time

Education:

Bachelor's (Preferred)

Apply on Indeed

The successful Candidate will proactively participate in the development of electronic circuitry and embedded software for next generation Segway products.

Responsibilities/Duties/Functions/Tasks:

  • Schematic capture
  • Constructing and testing prototype electronic assemblies
  • Creation of Bills of Materials and other documentation for the design and test of new product
  • Root cause failure analysis and other product development activities.

Qualifications:

Education: AS Electrical Engineering, Mechatronics/Robotics, or equivalent

Experience: 5-10 years of relevant experience in the testing, prototype construction, troubleshooting of complex embedded control systems.

Preferences:

  • Experience with radio circuits in the 2-6 GHz bands
  • Programming skills using Python, Java, Visual C/C++/C#, Visual Basic, Lab View, Lab Windows, etc.
  • Emulator and debugging environments (tools, equipment, techniques)
  • DC/DC switching power supplies
  • Closed loop control systems
  • Experience with CAN, SPI, I2C, UART communications protocols

Requirements:

  • Strong knowledge of analog and digital circuits
  • Experience with schematic capture and PCB layout tools.
  • Familiarity with electrical safety concepts, UL standards
  • Setup and operate electronic and computerized instrumentation
  • Working knowledge of power supplies, oscilloscopes, signal generators, spectrum analyzers
  • Excellent documentation skills using MS Word, Excel, PowerPoint and other technical documentation software applications
  • Troubleshoot and repair electronic circuits and systems to module and component level
  • Prototyping of electrical circuits including SMT and PTH components.
  • Working knowledge of the C/C++ language for 8/16/32 bit microcontrollers and well as PC based applications
  • Engineering bench fabrication and debug of engineering prototypes
  • Analog sensing, filtering, and power conditioning
  • Wire harness design and assembly

Job Type: Full-time

Experience:

  • Electrical Engineering: 5 years (Required)
  • troubleshooting of complex embedded control systems: 5 years (Preferred)

Apply on Indeed

This position is located in our Redmond, WA office.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsible for ensuring that customers and end users receive professional, courteous support with regard to the company’s consumer products and services. Through correspondence, telephone calls, online networks, and direct contact, the representative is responsible for administering customer inquiries, providing technical support, and resolving customer complaints. The representative is the point person managing requests for warranty or repair services and provides authorization and on-line coordination with our 3rd party service providers or Segway service center. This position also supports distributors and dealers as required.

Responsibilities/Duties/Functions/Tasks:

Works directly with end-users to address questions or problems for all Segway consumer products. Provides technical support as required or takes action to initiate repair, return, or field servicing.

  • Performs semi-routine clerical tasks in handling customer service inquiries and problems.
  • Follows established company guidelines on servicing and repairs/returns.
  • Generally, acts as customer liaison.
  • Maintains customer logs, records, and files.
  • Provides authorization and coordinates warranty and repair services with 3rdParty Repair Centers.
  • Refers complex or difficult customer inquiries to senior level personnel.
  • Provides customer support to distributors and dealers as required.

Required Skills:

Special Position Requirements:

  • Excellent organization skills.
  • Ability to work on multiple tasks with little or no direct supervision.
  • A positive and customer focused attitude.
  • Understand the difference between customer property and company property.

Preferences:

  • Mechanical aptitude and interest in alternative fuel transportation consumer products.
  • Ability to speak Mandarin and/or Spanish a plus but not required

Qualifications:

  • High School, 2-4 years of related experience. AA or 4-year degree preferred.
  • Excellent communication skills, both verbal and written
  • Must be able to use MS Windows, Outlooks, and print from MS Word/Excel (open a document/spreadsheet and print work-order/part lists). Some knowledge of the fundamental concepts of databases; tables, queries, and fields.
  • Experience using CRM tools like SalesForce.

Job Type: Full-time

Experience:

  • CRM tools: 2 years (Preferred)
  • MS Windows, Outlook, fundamental concepts of databases: 2 years (Required)
  • related: 2 years (Preferred)

Education:

  • Associate (Preferred)

Apply on Indeed

This position is located in our Redmond, WA office.

Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Product Support Manager supporting Segway’s Consumer products sold in the Americas. The Product Support Manager will be responsible for managing product flow from manufacturing to retail distributors or other commercial customers. This will require ensuring systems and processes are in place to support customer demand and ensure compliance with contract requirements while managing KPIs and organization goals and objectives. This position will report to the Sr. Director of Product Management - Consumer Products.

Product Database

  • Develop and maintain an accurate database of the Consumer Product line.
  • Coordination with suppliers to provide product suggestions before project establishment based on channel requirements, market research, and technical reserve.
  • Maintain and support the current Product line.
  • New product introduction to other teams in the Americas

Pre-Sales Support

  • Pre-Sales support by providing the necessary technical and other documents necessary to promote sales. Closely monitor market trends, compile data, organize and submit reports to assist with the Company's short-term and long-term brand strategies to meet the Company's goals.

Consumer Product Domestic Logistics Support

  • Provide suggestion to ensure processes and procedures are in place to effectively manage and deliver Consumer Products to Customers.
  • Daily management of Consumer Product Logistics to ensure customer satisfaction.

Inventory and Demand Forecasts

  • Work with 3rd Party Warehouse to manage in-country Inventory.
  • Support Sales and Customer Service teams to develop and maintain sales forecast by part number for new units and spares for both current and new products.
  • Continuous Improvement.
  • Merchandising Products
  • Other Projects to support Business Needs

Qualifications:

  • BS in Mechanical Engineering

Requirements:

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Ability to manage multiple projects and meet deadlines
  • Experience identifying/creating, and subsequently managing to key needs. These can be product needs (what features or functions/performance/costs) and can include trade-off analysis
  • Must possess a good attitude and be flexible and adapt to shifting priorities while being able to continue to motivate the Team

Job Type: Full-time

Experience:

  • Consumer Products: 3 years (Preferred)

Education:

  • Bachelor's (Required)

Apply on Indeed

This position is located in our Redmond, WA office.

As a Regional Sales Manager, a successful candidate will be working with the dealer channel to expand Segway’s Consumer Product Line within the covered region. You will have resources, quality products, and expertise to provide entertaining transportation solutions to customers requiring the highest level of support and satisfaction. This position will understand all Segway Inc.’s Sales Channel base within the assigned territory where you will manage relationships and drive sales revenue to identified key opportunities to expand our robust sales channel. This includes maintaining and enhancing the Segway relationship and product breadth within identified accounts by;

  • Identifying key decision makers to develop relationships within major accounts in the geography
  • Working with dealers to provide product knowledge, sales support, market intelligence, uncovering leads, sales incentives, and attending strategic events
  • Developing and planning account and product strategies
  • Negotiating and closing opportunities
  • Maintaining total customer satisfaction

Required Skills:

Integral to this role is the ability to collaborate with distribution channels, internal account managers, supply chain, operations, and marketing departments. The overall objective is to drive greater awareness and acceptance of Segway’s consumer product portfolio into strategic corporate end-user accounts. Achieving sales targets across Segway’s consumer product categories that will fall under your responsibility. Manage relationships and drive sales revenue to identified key end users in conjunction with our strategic B2B channel partners.

This position is responsible for creating and delivering compelling sales presentations. Develop and maintain relationships between the company and end-customers through the management of the sales process, and ongoing technical support. Report on all sales activity and provide assessments of revenue opportunity along with model and unit forecast.

Perform long-range planning to increase product placement, customer satisfaction and sales growth for long term results and achievement of assigned sales targets by working independently and traveling up to 40% of the time.

Required Experience:

  • Bachelor's Degree with 10+ years of related experience is required
  • 3-5 years of B2B outside sales experience calling on customers within medium to large size business
  • Must possess a strong knowledge of industry products and market intelligence
  • Excellent organizational and planning skills
  • Must be able to work independently as well as with existing sales team
  • Strong verbal and written communication skills
  • Strong analytical skills
  • Ability to travel within assigned geographic territory (up to 40% of the time)
  • The ability to move and transport equipment (under 75 lbs) is required
  • Knowledge of working with the CRM platform Salesforce.com a plus
  • Microsoft Office skills required

Job Type: Full-time

Experience:

  • Related consumer product sales: 10 years (Required)
  • B2B outside sales: 3 years (Required)

Education:

  • Bachelor's (Required)

Apply on Indeed

This position will be located in the New York metropolitan area.

As a Regional Sales Manager, a successful candidate will be working with the dealer channel to expand Segway’s Consumer Product Line within the covered region. You will have resources, quality products, and expertise to provide entertaining transportation solutions to customers requiring the highest level of support and satisfaction. This position will understand all Segway Inc.’s Sales Channel base within the assigned territory where you will manage relationships and drive sales revenue to identified key opportunities to expand our robust sales channel. This includes maintaining and enhancing the Segway relationship and product breadth within identified accounts by;

  • Identifying key decision makers to develop relationships within major accounts in the geography
  • Working with dealers to provide product knowledge, sales support, market intelligence, uncovering leads, sales incentives, and attending strategic events
  • Developing and planning account and product strategies
  • Negotiating and closing opportunities
  • Maintaining total customer satisfaction

Required Skills:

Integral to this role is the ability to collaborate with distribution channels, internal account managers, supply chain, operations, and marketing departments. The overall objective is to drive greater awareness and acceptance of Segway’s consumer product portfolio into strategic corporate end-user accounts. Achieving sales targets across Segway’s consumer product categories that will fall under your responsibility. Manage relationships and drive sales revenue to identified key end users in conjunction with our strategic B2B channel partners.

This position is responsible for creating and delivering compelling sales presentations. Develop and maintain relationships between the company and end-customers through the management of the sales process, and ongoing technical support. Report on all sales activity and provide assessments of revenue opportunity along with model and unit forecast.

Perform long-range planning to increase product placement, customer satisfaction and sales growth for long term results and achievement of assigned sales targets by working independently and traveling up to 40% of the time.

Required Experience:

  • Bachelor's Degree with 10+ years of related experience is required
  • 3-5 years of B2B outside sales experience calling on customers within medium to large size business
  • Must possess a strong knowledge of industry products and market intelligence
  • Excellent organizational and planning skills
  • Must be able to work independently as well as with existing sales team
  • Strong verbal and written communication skills
  • Strong analytical skills
  • Ability to travel within assigned geographic territory (up to 40% of the time)
  • The ability to move and transport equipment (under 75 lbs) is required
  • Knowledge of working with the CRM platform Salesforce.com a plus
  • Microsoft Office skills required

Job Type: Full-time

Experience:

  • Related consumer product sales: 10 years (Required)
  • B2B outside sales: 3 years (Required)

Education:

  • Bachelor's (Required)

Apply on Indeed

This position will be located in the  Los Angeles or San Francisco metropolitan area.

As a Regional Sales Manager, a successful candidate will be working with the dealer channel to expand Segway’s Consumer Product Line within the covered region. You will have resources, quality products, and expertise to provide entertaining transportation solutions to customers requiring the highest level of support and satisfaction. This position will understand all Segway Inc.’s Sales Channel base within the assigned territory where you will manage relationships and drive sales revenue to identified key opportunities to expand our robust sales channel. This includes maintaining and enhancing the Segway relationship and product breadth within identified accounts by;

  • Identifying key decision makers to develop relationships within major accounts in the geography
  • Working with dealers to provide product knowledge, sales support, market intelligence, uncovering leads, sales incentives, and attending strategic events
  • Developing and planning account and product strategies
  • Negotiating and closing opportunities
  • Maintaining total customer satisfaction

Required Skills:

Integral to this role is the ability to collaborate with distribution channels, internal account managers, supply chain, operations, and marketing departments. The overall objective is to drive greater awareness and acceptance of Segway’s consumer product portfolio into strategic corporate end-user accounts. Achieving sales targets across Segway’s consumer product categories that will fall under your responsibility. Manage relationships and drive sales revenue to identified key end users in conjunction with our strategic B2B channel partners.

This position is responsible for creating and delivering compelling sales presentations. Develop and maintain relationships between the company and end-customers through the management of the sales process, and ongoing technical support. Report on all sales activity and provide assessments of revenue opportunity along with model and unit forecast.

Perform long-range planning to increase product placement, customer satisfaction and sales growth for long term results and achievement of assigned sales targets by working independently and traveling up to 40% of the time.

Required Experience:

  • Bachelor's Degree with 10+ years of related experience is required
  • 3-5 years of B2B outside sales experience calling on customers within medium to large size business
  • Must possess a strong knowledge of industry products and market intelligence
  • Excellent organizational and planning skills
  • Must be able to work independently as well as with existing sales team
  • Strong verbal and written communication skills
  • Strong analytical skills
  • Ability to travel within assigned geographic territory (up to 40% of the time)
  • The ability to move and transport equipment (under 75 lbs) is required
  • Knowledge of working with the CRM platform Salesforce.com a plus
  • Microsoft Office skills required

Job Type: Full-time

Experience:

  • Related consumer product sales: 10 years (Required)
  • B2B outside sales: 3 years (Required)

Education:

  • Bachelor's (Required)

Apply on Indeed