Our Story So Far

1999 – Renowned inventor Dean Kamen founds “the Company”, later to be known as Segway.

2001 – February – Segway breaks ground on its manufacturing plant and HQ in Bedford, NH.

2001 – December –The Segway Human Transporter (HT), now known as the Segway Personal Transporter (PT) is unveiled on Good Morning America.

2002 – January – The first pre-production Segway PTs are manufactured.

2002 – November – Segway PTs go on sale to the public through Amazon.com.

2003 – February – Segway RMP is born through a contract with DARPA (Defense Advanced Research Projects Agency).

2004 – November – Segway's concept four-wheel ATV prototype is featured in TIME Magazine as one of the "Best Inventions of 2004".

2005 – March – Segway announces its first Segway Cross-Terrain Transporter (XT), which is equipped with extended-range lithium-ion batteries and features all-terrain tires, a robust fender design and specially tuned software for riding over varied terrain.

2006 – August – Segway introduces the second generation Segway PT, featuring breakthrough LeanSteer™ technology and a wireless InfoKey™ controller that enhances the Segway PT experience. The new product line includes the versatile Segway i2 and the cross-terrain model, the Segway x2.

2008 – August – The Beijing 2008 Summer Olympics deploys more than 100 Segway PTs to be used by its delegates, selected in part because it is a zero emissions transportation device and an environmentally friendly solution.

2009 – May – After incorporating the specific input of experienced law enforcement and security professionals, Segway introduces two new Patroller models that provide public safety personnel with features that ensure greater visibility and improve community policing and security programs.

2009 – December – Segway is acquired by James 'Jimi' Heselden, a prominent British entrepreneur. The Company continues to be privately held.

2011 – March – Segway expands its business model and creates the “Segway Experience Center Program”. The new program provides tour locations the flexibility to be affiliated with Segway Inc. as an authorized tour operator, with the option to sell PTs.

2012 – October – Segway launches ARTI, its latest Robotics Mobility Platform (RMP) prototype. Its name (an abbreviation of the word 'articulate') was derived from the platform's articulated steering method.

2013 – February – Segway is acquired by Summit Strategic Investments, LLC and announces plans to grow its product portfolio and drive personal transportation innovation worldwide.

2014 – March – Segway launches an update to its core products with the i2 SE and x2 SE Personal Transporters. The updates include gliding lights, to be better seen in low-light conditions, and a redesigned foot mat, enhanced for rider comfort.

2014 – May – Segway launches its first three-wheel personal transportation device, the SE-3 Patroller, for the public safety market. It boasts Segway quality and reliability as well as innovative anti-tip technology.

2015 – April – Segway and Ninebot, Inc. complete strategic combination. The combined company will focus on research and development, manufacturing, sales and service in the short-distance transportation industry.

2015 – December - Segway Launches a revolutionary hands-free personal transporter for the consumer market. It’s Segway's first product launch since the combination of Ninebot and Segway.

The PT senses the lean of the rider with the assistance of five micro-machined angular rate sensors and two accelerometers that sense the angle of the PT with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean.

The Segway PT's Leansteer technology encourages riders to lean and move from Point A to B. It does so by using the sideways lean measurements of the rider, along with the roll angle of the platform, to generate acceleration. Gently move the handlebar and LeanSteer frame in the direction you want to travel and feel the PT respond.

Due to exchange rates, tariffs and other taxes, pricing may vary. It's best to contact your local Authorized Segway Dealer/Distributor, using our locator, to discuss pricing.

For international regulatory inquiries, please contact your country's distributor. In general, no U.S. state prohibits the use of Segway PTs, however local regulations may exist. Click here to review a list of domestic regulations by state. However, we strongly recommend that riders contact their local legislature for the most current information regarding the use of PTs in public areas.

Yes. Segway sets weight limits for rider safety and to reduce the risk of damage to a Segway PT. A rider must not be less than 100 lbs. (45 kg). The PT's maximum payload (which includes the rider and all cargo) is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).

Each Segway PT is equipped with two operational settings, ‘beginner’ or ‘turtle’ mode and ‘standard’ mode. The beginner setting is set to 6 mph/13 kph and the standard setting is set to travel up to 12.5 mph/20 kph. 12.5 mph is roughly equivalent to a 5-minute mile.

On a single charge the i2 can support up to 24 miles/38 km of travel, while the x2 can support a trip of up to 12 miles/19 km. Keep in mind that travel distances are dependent on payload, riding style and terrain. In addition, batteries will recharge when traveling down hills. You'll be amazed at just how far the PT can take you.

A standard wall outlet charges a Segway PT's batteries. To fully recharge the batteries from empty requires 8-10 hours. However, your PT may be plugged in to top off its charge at any time.

Yes. The PT is sealed to allow it to operate in wet weather. Just be careful as slippery surfaces can be hazardous. Keep in mind that the unit is not designed to withstand being submerged in water. Therefore, you should avoid exposing the PT to heavy downpours and extended periods of heavy rain.

The InfoKey controller is a key and dashboard for your unit. Each is uniquely programmed to start and lock a specific Segway PT. It also provides real-time information on battery life, speed and system performance. In addition, it features a security system to discourage anyone from tampering with the unit should you need to leave it parked. The security function is intended for use when you are in the general area and able to respond to an alarm.

Yes. Each InfoKey controller can be locked in the beginner setting by pressing a special sequence of buttons. You can also set the beginner setting speed, standard setting speed and ‘off’ time for standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer. Contact technicalsupport@segway.com for additional questions relating to this topic.

We recommend you contact your insurance company or local agent to find out what type of coverage is available for a Segway PT. Progressive Insurance and Esurance provide personal use coverage for Segway PTs in most US states. More information can be found by calling Progessive Insurance at 1-800-PROGRESSIVE or visiting www.progressive.com/segway or by calling Esurance at 1-866-455-1980 or visiting www.esurance.com/insurance/segway. For international insurance inquiries, please contact your country's distributor.

No. We only manufacture SE products. These include the Segway PT i2 SE and x2 SE.

There are certain problems you can troubleshoot on your own before contacting your Authorized Dealer, Distributor or Segway Technical Support. Refer to your Manual for details. You may also contact technicalsupport@segway.com with service questions.

Segway has had three voluntary recalls in its history — 2003 on PTs, 2006 on PTs and 2015 on the Off-Board Charger. You can find recall information here.

You can keep your Segway PT looking squeaky clean with mild soap and water. Please do not use a pressure washer or a high pressure hose and be sure to keep water away from the charging port. In addition, please note that we do not recommend products that protect and shine rubber, plastic and vinyl surfaces as these products may reduce tire traction and increase the risk of a fall.

Prepare your Segway PT for cold weather and winter storage by referencing our Winter Maintenance Tips document (PDF). This document will provide you with guidelines on how to properly maintain your Segway PT during the winter months.

Several mass transportation providers have specific regulations regarding travel with Segway PTs. Some providers treat them as baggage or an assistive device, others do not. In general, the lithium-ion batteries on Segway i2s and x2s are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway PT anywhere by ground. Check with your local transit provider for more information.

Yes. Shipping PT batteries requires that you be 'hazmat' certified. All major shipping companies are qualified to ship hazmat material appropriately and safely. Contact your local dealer/distributor for assistance.

Segway and the Rechargeable Battery Recycling Corporation encourage you to help preserve our environment by returning your unwanted batteries to the nearest hazmat recycling collection point.

Stand behind the PT and lift the back edge of the right floor mat to expose the barcode label. There will be a 12-digit number printed directly on the base of the unit. Be sure to write it down and store it in a safe place.

Your Authorized Segway Dealer/Distributor will register your machine(s) for you within 72 hours of purchase. If you have questions regarding your warranty, please contact your local dealer directly.

To transfer ownership, you must provide a written request to Segway Customer Care. Please include a copy of the original invoice or bill of sale identifying the previous owner, the unit's serial number and your contact information -- including name, address, telephone and email address. Fax this information to Segway Customer Care at +1.603.222.6001 or email it and attach your proof of purchase. You can also reach us toll-free at +1-866-4SEGWAY to speak with one of our helpful customer care associates.

We enjoy being in touch and keeping you current on Segway news. We currently maintain a corporate blog and multiple social media sites. Begin following us today!

Segway is always looking to work with enthusiastic, driven entrepreneurs to further expand our global network of dealers and distributors. Click here to visit our ‘Become a Dealer’ page. You'll find more information and an application.

Tours are only considered authorized when affiliated with Segway Inc. or an international Segway distributor. Authorized tours are listed on Segway Inc.'s website and are required to follow strict training and safety guidelines. Click here to visit our ‘Become a Tour Operator’ page where you’ll find an application to become a U.S. Segway Experience Center (SEC). Please direct inquiries regarding international tours to that country's distributor. Click here to locate a distributor.

You can find a Segway PT Tour literally in every corner of the world. Please click here to visit our Authorized Tour Locator on segway.com