Welcome to the first issue of the Segway Enterprise Newsletter. During one of your previous visits to www.segway.com, you indicated an interest in receiving periodic information on how Segway will be partnering with customers to increase commercial productivity. If you would prefer not to receive future issues of this newsletter, please e-mail us from the unsubscribe link below.

As you might imagine, it has been an exciting time since the much-anticipated launch of the Segway™ Personal Transporter (PT). While we appreciate the worldwide attention and support, we're anxious to step away from the limelight and start focusing on the work in front of us—creating an enterprise solution that makes workers more effective and businesses more productive.

We do, however, want to take a moment to thank you for your interest. Due to the foresight and enthusiasm of visionary people like you, the launch of the Segway™ PT represented one of the most highly covered product launches ever. Those who have had the opportunity to ride the Segway HT—members of the press, manufacturing, postal and EMS workers, and business leaders around the world—have confirmed our belief that the Segway PT really does have the potential to change the way we work.

For people who study productivity and efficiency, there are few measures of success better known than General Electric's Six Sigma methodology (Press release). When GE Plastics conducted a first round of feasibility testing using its Six Sigma and Behavior Based Safety techniques, we knew this would be an important milestone for Segway.

Indoor and outdoor tests, which were conducted with maintenance technicians, environmental testers, emergency response workers, and security personnel, revealed "potential double digit productivity gains, showed improvement in multiple worker processes, and have generated additional thoughts on how the Segway PT can make a positive impact on the way we do business," according to Gary Powell, Vice President Global Manufacturing for GE Plastics.

Encouraged by those results, GE recently purchased 10 machines for a second round of more extensive testing to be conducted at three of the company's largest facilities. The trials, scheduled to begin in June 2002, and expected to last four to eight weeks, will again use six sigma and Behavior Based Safety methodologies to assess additional applications of the device and investigate ways to improve existing processes and better protect GE employees and assets by leveraging the benefits of the Segway PT.

In late April, three Atlanta-based companies and organizations purchased several Segway HTs, the first machines to be deployed in public settings. The Central Atlanta Progress Ambassador Force and the Atlanta Regional Commission began using Segway PTs to travel in and around the Atlanta metro area, and Georgia Power purchased two machines for use by maintenance personnel, with plans to conduct feasibility testing for reading electric meters (Press release). According to Atlanta Mayor Shirley Franklin, "Atlanta is the perfect city to pilot the Segway Personal Transporter. It fits right into our effort to employ alternative means of transportation to help us achieve cleaner, more livable communities in the future." In addition, the Atlanta Police Department recently joined a growing number of law enforcement agencies testing Segway HTs. Look for the results in upcoming issues.

GE wasn't the only company to experience the benefits of the Segway PT firsthand. In a highly publicized test, the Tampa, FL post office (Press release) put several of its mail carriers on Segway HTs, generating a great deal of interest and the approval of Tampa Postmaster Rich Rome who pronounced he was "very pleased" with the initial test results. In addition, EMT workers at this year's Boston Marathon recently climbed aboard Segway PTs to provide a wide range of event support functions. The machines were equipped with sirens, warning lights, and a medical bag large enough to hold respiratory equipment and defibrillators. On May 1, the National Park Service announced that it would begin testing Segway PTs in the field. Look for the results of this and other tests in the coming months.

By accessing our Web site's Return On Investment calculator, you can now estimate how much more productive Segway PTs can make your company. Just enter some simple data and the ROI calculator will estimate one component of the annual savings you could realize. The calculator can be found at www.segway.com/segway/roi.html.

One of the guiding principles behind the Segway PT is a constant drive toward innovation in science and engineering. To help inspire tomorrow's innovators, Dean Kamen founded FIRST (For Inspiration and Recognition of Science and Technology) over 10 years ago. In support of FIRST's efforts, Segway, in partnership with Amazon.com, recently auctioned off three FIRST Edition Segway HTs. The auction drew over 500 bids from around the U.S., raising over $350,000 for this non-profit organization. To learn more about FIRST, visit their Web site at www.usfirst.org.

Even for us, it's sometimes hard to believe we've accomplished so much in such a short time, but we're far from done. We are still driven by the same entrepreneurial enthusiasm and passion that has been burning since we first started working with the Segway technology, and we continue to work hard to provide our current and future customers, with the most attentive service possible. We appreciate the fact that so many of you have registered and expressed an interest in testing or purchasing Segway HTs, and we want to thank you for the patience you have shown as we try to connect with everyone individually. We look forward to speaking with you in the very near future.